Swisscom Delivers Higher Service Quality to Customers on New All-IP Network with Oracle Solutions

As the largest telecommunications operator in Switzerland, more than 2 million consumers count on Swisscom to deliver communications services. So when it decided to transition them from fixed line telephony to Voice over IP (VoIP)-based services, Swisscom needed a better view into its network performance—both so that it could maintain service quality through the transition, and so that it could understand the limits of its network and position it for growth. Swisscom has deployed the Oracle Communications Operations Monitor to get this complete, real-time view of the network, enabling it to be proactive in how it uses its network and identify potential issues before services are affected.

“Swisscom is in the middle of a big transition—we are migrating 2 million fixed line telephone users from traditional telephone services to VoIP by 2017. Oracle Communications Operations Monitor is a key component of this initiative. It’s what allows us to see the exact network quality results and trends that are relevant, which is what informs our decisions about how we use our network. And, we are able to more effectively manage issues—with the Oracle product, we have end-to-end network visibility so we can collect and analyze network data more quickly, which has helped us to resolve incidents 30 percent faster,” said Stephan Bieri, System Engineer

© Издание 12NEWS (ИП Маринин А.Л.) 12news.ru, 2016