ORACLE OPENWORLD, SAN FRANCISCO—Oct 28, 2015
The introduction of new industry-specific solutions and a range of enhancements reinforce Oracle’s commitment and continued innovation in the Oracle Customer Experience Cloud (Oracle CX Cloud), which is built on the industry’s most proven, complete and innovative CX applications suite. Organizations can move seamlessly across the full spectrum of marketing, sales, service, commerce, and social tools in order to deliver exceptional experiences and create brand advocates.
“With the increase in sources and volume of client data across delivery channels and lines of business, Oracle has displayed impressive agility and precision in evolving to keep pace with the industry and line of business requirements,” said Sam Stuckal, Senior Executive Advisor, CEB TowerGroup. “Not only is CX offered as a cloud application, but its integrated sales and service components provide a unified solution that can be easily augmented by third-parties and partners alike.”
Part of Oracle Applications Cloud, Oracle CX Cloud empowers organizations to improve experiences, enhance loyalty, differentiate their brands, and drive measurable results across all channels, touchpoints and interactions. The end-to-end solution includes Oracle Commerce, Oracle Configure, Price, and Quote Cloud (Oracle CPQ Cloud), Oracle Marketing Cloud, Oracle Sales Cloud, Oracle Service Cloud, and Oracle Social Cloud.
Industry-Specific Oracle CX Cloud SolutionsNew industry-specific solutions for financial services, communications, consumer goods, high tech, industrial manufacturing and automotive help Oracle customers and partners accelerate deployment, increase user adoption, reduce cost and accelerate time to value.
The latest release of Oracle Sales Cloud helps sales teams increase revenue by delivering enhanced Partner Relationship Management (PRM) capabilities, new options for customer data management and extended industry solutions. The enhancements to Oracle Sales Cloud enable sales teams to benefit from:
The latest release includes Oracle Service Cloud Knowledge Advanced, an innovative new capability that enables organizations to streamline the administration of knowledge and provide a seamless cross-channel customer experience. With Oracle Service Cloud Knowledge Advanced, organizations can decrease customer service costs and improve customer satisfaction for both end customers and contact center agents.
Oracle Commerce Cloud and Oracle CPQ CloudThe latest releases of Oracle Commerce Cloud and Oracle CPQ Cloud include a number of features that further help organizations move seamlessly across the full spectrum of digital touchpoints including web, mobile marketing, sales, service, and social.
“To meet skyrocketing customer expectations, organizations across all industries need to be able to deliver a complete, innovative, and proven customer experience across traditional and digital channels,” said Rondy Ng, Senior VP, Applications Development, Oracle. “Oracle has delivered a comprehensive suite of proven and innovative customer experience solutions to help companies meet these expectations and put the customer at the very center of their businesses. With the latest enhancements to the Oracle CX Cloud we are helping organizations gain a competitive advantage by building deeper relationships with their customers.”
Oracle Cloud SolutionsOracle provides the industry’s broadest and most complete portfolio of public, private, and managed cloud offerings to offer customers the choice of deployment model. Oracle Cloud delivers a broad suite of public cloud services across DaaS, SaaS, PaaS, and IaaS. Oracle also provides a rich portfolio of products and managed cloud services to deliver enterprise private clouds.
Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more information about Oracle (NYSE:ORCL), visit www.oracle.com.
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Safe HarborThe preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.
© Издание 12NEWS (ИП Маринин А.Л.) 12news.ru, 2015