Cablevision Monterrey Transforms Its Customer Experience with New BSS and OSS Infrastructure Built on Oracle Solutions

Like many cable operators around the world, Cablevision Monterrey faced increasing competition and rising customer demand for better services at a lower cost. But the Mexico-based cable operator couldn’t make the changes it wanted—its legacy technology across operations and billing was getting in the way. With the goal of creating business agility, operational excellence, and delighted customers, Cablevision Monterrey deployed a suite of Oracle solutions with Oracle Communications Billing and Revenue Management at the core of the transformation.

“We were transforming into a multiservice operator, and we knew that our transformation needed to start with two things: building flexibility into everything we do and centering our entire business on the customer,” said José Quiñónez, CIO, Cablevision Monterrey. “So we needed the IT infrastructure to match this focus, and that’s where Oracle came in. The technology has completely modernized our infrastructure for BSS and OSS, enabling us to launch products and services much faster, as well as to improve our performance in areas like orders, billing, collections, and accounting.”

In this IT transformation, Cablevision Monterrey implemented Oracle Communications Billing and Revenue Management, Oracle Customer Experience solutions, and Oracle Business Intelligence Enterprise Edition. With the modernized operations support system (OSS) and billing support system (BSS) infrastructure in place, Cablevision Monterrey is now able to:

• Launch new offers 80 percent faster
• Innovate and develop new products five times faster
• Cut billing errors to nearly zero
• Bill for services more than three times faster

“To serve the modern cable customer, multiservice operators require a modern OSS and BSS infrastructure,” said Doug Suriano, senior vice president and general manager, Oracle Communications. “With Oracle Communications Billing and Revenue Management at the core, Cablevision Monterrey was able to accomplish this IT evolution—and an evolution in its relationship with customers. It can now deliver the products and services to enable the kind of digital lifestyle that customers are demanding, and at the speed at which they’re demanding it.”